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18 Mar 2017

Full-Time Front Office Staff Server

Ambelikos Traditional Agrohotel – Posted by akistrif Potamitissa, Limassol, Cyprus

Job Description

Duties, tasks, and responsibilities:

Reception:
 Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
 Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
 Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
 Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
 Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
 Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
 Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Service:
 Welcome customers as they come into the restaurant
 Help customers to settle down and also take their orders
 Process customers’ orders and generate their bills
 Provide answers to queries presented by clients regarding services and offers made available by the restaurant
 Clean all tables after clients have left and get such tables prepared for the next set of clients
 Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients
 Assist kitchen staff and outdoor delivery staff whenever such assistance is required
 Maintain chart of all available deals and products periodically and refresh such chart on daily basis.
 Other tasks as and when required.
Comments

The Job Description is merely a guideline for personnel to follow. Additional duties and tasks may be required to perform to the best of their ability for the greater service and efficiency of the Hotel. Personnel understands that business demands sometimes make it necessary to move from their accustomed shift to other shifts.

How to Apply

Please send your CV by email to akistrif@hotmail.co.uk or call 00357-99-877 589.

Job Categories: Hospitality. Job Types: Full-Time.

Job expires in 51 days.

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