Education, Tourism, Customer Care

Resume posted by foteinixenaki in Education.

Desired position type: Any
Location: Hlavní město Praha Czechia

Contact foteinixenaki


My name is Foteini Xenaki and i am a native Greek speaker and an advanced speaker of English and Italian language.
I am equipped with a Bachelor Degree in Italian Language and Literature and a Master Degree in Peace and Intercultural Education.
I have a multi year experience in teaching Italian and Modern Greek language to foreigners and i also have a professional experience in the Customer Care and Tourism environment.
I will be glad to hearing from you.


Dates 16/10/1997 – 25/11/2002
Title of qualification awarded Italian Language and Literature
Principal subjects / occupational skills covered Introduction to Linguistics I, Linguistics II-Language sections analysis, Italian Language I – VIII,
Italian Literature 13-20 century, Direct and inverse translation of informational texts I, Direct and inverse translation of informational texts II, Morph syntactic Structures of Italian language, Italian Contemporary History
Name and type of organisation providing education and training Aristotle University of Thessaloniki, Greece
Level in national or international classification Higher education/University | Bachelor degree

Dates 01/02/2006 – 05/05/2007
Title of qualification awarded Peace Education: International Cooperation, Human Rights and European Union’s Politics
Culture of Peace and Intercultural Education, International History and Politics, International Law, International Economy and globalization processes
Roma Tre University, Rome, Italy
Higher education/University | Postgraduate degree

Dates 10/09/2009 – 30/05/2010

Training Course Certificate in Pre-Service for school teachers
Teaching Methodology and Effectiveness, Research Methodology and Evaluation, Teaching Methodology of foreign languages, Teaching Methodology of Italian language, Educational Psychology
University of Cyprus, Nicosia, Cyprus


Lodging Partner Associate (Lev.II)
Providing support to Hotel Partners over phone and email. Main tasks: Training new properties to use Expedia Partner Central tool, assisting properties to update their offering online, assisting big hotels chain to update the content of their property and manage rates and availability, providing solutions to difficult financial problems and queries.

Expedia Services CZ, s.r.o, Křižĺkova 682/34a, Prague 8, Karlĺn, 186 00

01/01/2015 – 30/11/2017

Tourism freelance manager

Running tourist accommodations and holiday houses in the city of Rome. Main tasks: Management of reservations on the main booking web site and pricing policies of accommodation. Welcoming, check in and check out duties. Recommending suitable holiday tours, travel routes and local attractions to customers within their budget. Dealing with customer queries and issues on a regular basis Housekeeping

06/09/2010 – 31/08/2013

High School teacher
Italian language teaching in public schools of Secondary Education of Cyprus
Ministry of Education of Cyprus
Nicosia, Cyprus

15/09/2008 – 30/05/2009

Customer Care
Assisting customers of Eurobank with issues about their credit cards and bank accounts
Teleperformance Hellas
Athens, Greece

05/09/2006 – 10/02/2007

Translation of University Certificates from Greek language to Italian language for graduates interested in further studies in Italy
Thessaloniki, Greece

11/09/2004 – 31/08/2005

11/09/2004 – 31/08/2005
High School teacher
Italian language teaching in public schools of Secondary Education of Cyprus
Ministry of Education of Cyprus
Nicosia, Cyprus

10/09/2003 – 30/06/2004

Foreign language teacher
Italian language teaching for adults interested in obtaining CELI certificate in order to be able to work or study in Italy
Volos, Greece

30/11/2002 – 25/05/2003

Translation of technical instructions for use of Italian products imported in Greece
Thessaloniki, Greece


  • Diploma at Standard Level awarded by University of Cambridge – International Examinations in the following modules:
  • – IE 6.0 MS OUTLOOK
  • – MS EXCEL
  • – MS WORD

Spoken Languages

    -Greek (native) -English (fluent) -Italian (Fluent)