Customer support specialist

Resume posted by danishgreek in Customer Service.

Desired position type: Any
Location: Alaska United States

Contact danishgreek

Summary

I am a native Danish speaker who is also fluent in Greek, English, German, and Swedish.

Education

Camilla Hansen
Date of Birth: 18-05-1976
31100 Lefkada • Greece •
Email address: fragfour@gmail.com
6943731394

Multi-lingual, efficient and effective Translator/Customer Service Advisor/Administrator seeks new opportunity
Languages: Danish, English, Greek, German, and Swedish.
Computer Skills: Word, Excel, PowerPoint, Access, Databases, Intranet, Internet.
Professional History

Owner/Proprietor
Lefkada Personal Assistance
Lefkada, lefkasassist
2020 to present
I run an interpreting and translation business assisting non-natives to Greece with administrative needs including:
• Resident’s permits, driving licenses, opening bank accounts,
• Liaising with the electricity board, water board, AMKA, and local government.
• Translation at visits with a lawyer, accountant, or notary.
• Problem resolution with beauracy.

Customer Service Representative
AutoMotoRent Ltd.
Lefkada
Summers 2017 – 2020
• Booking and handling fleet of vehicles in office and airport transfers.
• From first customer contact and assisting through pick off/drop off.

Protocol Assistant
Municipality of Lefkada.
2018 – 2019
• Helped the general public to complete applications and public documents.
• Arranged council meetings.
• Linked council with police, district court and fire department.

Airline Liaison Officer
Esiness travel services Ltd esiness
2016
• Serviced private aircrafts and crew anything from re-fueling to hotel bookings.
• Assured slots and documentation as required by law.
• Reported to airport officials and proper authorities such as customs.

Danish to English Translator
European Dynamics SA. eurodyn
2014
• Translated tenders of technical contents for the Danish government. Confidential context.

Customer Help Desk Support
Norton Symantec,
Athens, Greece
2012
• Providing support to Danish customers online via chat and over the phone.
• Software sales of antivirus products.
• Virus removal via remote control. Cloud assistance.

Account Manager
Placard Pty Ltd.
Melbourne Australia http://www.placard.com.au/
2006–2007
• Provided customer service to clients (mostly B2B).
• Assisted with the technical aspects of both manufacturing and design of plastic cards.
• Worked with production of secure and non-secure plastic cards. Visa, MasterCard, membership cards.
• Finding and identifying new markets.

Account Manager
Scandinavian Closures in Denmark Scanpack
2005–2006
• Customer support, handling inbound/outbound customer contact. For producing of plastic closures of any type.
• Production planning. Proposal making. Supply chain organization via Intranet. Seeing orders through from start to finish.

Education

ECDL Certificate Advanced Level
Ionio Ekpedeftiki Vellum Lefkada
2019

University of Ioannina Stavros Niarhos Foundation
Exam in Greek for professional use A2 Level
2017

Product knowledge of internal database and security programs
Bayswater, Placard 2006.
Pty. Ltd.

HHX 3 year International Business Studies at Koege Business College, http://www.khs.dk/
Including school periods at Canterbury College (UK), Spain and Germany.
1995-1998

Hobbies and Interests

Active animal welfare volunteer, creative writing, cooking, mountain hiking/biking, horse riding.

Experience

Camilla Hansen
Date of Birth: 18-05-1976
31100 Lefkada • Greece •
Email address: fragfour@gmail.com
6943731394

Multi-lingual, efficient and effective Translator/Customer Service Advisor/Administrator seeks new opportunity
Languages: Danish, English, Greek, German, and Swedish.
Computer Skills: Word, Excel, PowerPoint, Access, Databases, Intranet, Internet.
Professional History

Owner/Proprietor
Lefkada Personal Assistance
Lefkada, lefkasassist
2020 to present
I run an interpreting and translation business assisting non-natives to Greece with administrative needs including:
• Resident’s permits, driving licenses, opening bank accounts,
• Liaising with the electricity board, water board, AMKA, and local government.
• Translation at visits with a lawyer, accountant, or notary.
• Problem resolution with beauracy.

Customer Service Representative
AutoMotoRent Ltd.
Lefkada
Summers 2017 – 2020
• Booking and handling fleet of vehicles in office and airport transfers.
• From first customer contact and assisting through pick off/drop off.

Protocol Assistant
Municipality of Lefkada.
2018 – 2019
• Helped the general public to complete applications and public documents.
• Arranged council meetings.
• Linked council with police, district court and fire department.

Airline Liaison Officer
Esiness travel services Ltd esiness
2016
• Serviced private aircrafts and crew anything from re-fueling to hotel bookings.
• Assured slots and documentation as required by law.
• Reported to airport officials and proper authorities such as customs.

Danish to English Translator
European Dynamics SA. eurodyn
2014
• Translated tenders of technical contents for the Danish government. Confidential context.

Customer Help Desk Support
Norton Symantec,
Athens, Greece
2012
• Providing support to Danish customers online via chat and over the phone.
• Software sales of antivirus products.
• Virus removal via remote control. Cloud assistance.

Account Manager
Placard Pty Ltd.
Melbourne Australia http://www.placard.com.au/
2006–2007
• Provided customer service to clients (mostly B2B).
• Assisted with the technical aspects of both manufacturing and design of plastic cards.
• Worked with production of secure and non-secure plastic cards. Visa, MasterCard, membership cards.
• Finding and identifying new markets.

Account Manager
Scandinavian Closures in Denmark Scanpack
2005–2006
• Customer support, handling inbound/outbound customer contact. For producing of plastic closures of any type.
• Production planning. Proposal making. Supply chain organization via Intranet. Seeing orders through from start to finish.

Education

ECDL Certificate Advanced Level
Ionio Ekpedeftiki Vellum Lefkada
2019

University of Ioannina Stavros Niarhos Foundation
Exam in Greek for professional use A2 Level
2017

Product knowledge of internal database and security programs
Bayswater, Placard 2006.
Pty. Ltd.

HHX 3 year International Business Studies at Koege Business College, http://www.khs.dk/
Including school periods at Canterbury College (UK), Spain and Germany.
1995-1998

Hobbies and Interests

Active animal welfare volunteer, creative writing, cooking, mountain hiking/biking, horse riding.

Skills

  • Computer Skills: Word, Excel, PowerPoint, Access, Databases, Intranet, Internet

Specialties

    Picking up new computer systems is easy for me

Spoken Languages

    and Swedish., danish, English, German, Greek