Hospitality expert

Resume posted by gkaralis in Tourism.

Desired position type: Any
Location: Athina, Athens Decentralized Administration of Attica, Greece

Contact gkaralis

Summary

Enthusiastic, self-motivated,passionate with my job!Great team player and very hardworking.

Education

2018-2019 S.T.E Anavussou
Hospitality and Food and Beverage Bachelor’s Degree

2004-2011 University of Kalamata, Greece
Department of Computer Science and Telecommunications (ITCOM)
Bachelor’s Degree

Dissertation: «Development of a series in Digital Electronics using Denshi Blocks»
Dissertation rank:10

2001-2004 56οHigh School of Athens
High School certificate

November 29th 2005 UNIVERCITY OF PELOPONNESE
«Quality in the Public and Private sector»

Experience

January 8th 2020 – Current date Assistant General Manager at Omega Boutique Hotel 4*, Athens

November 13th 2017- November 1st 2019 F&B Supervisor at Hilton Hotel 5*, Athens

February 26th 2018 – June 10th Teacher at IEK ALPHA, Glyfada, Athens (Bar courses)

January 18th 2016- November 10th 2017 Captain/Maitre at President Hotel 4*, Athens

June 10th 2015- November 1st 2015 F&B Supervisor at Starwood Hotels and resorts Costa Navarino 5*, Peloponnese Greece at Barbouni Beach (three bars)

February 17th 2015 – June 10th 2015 F&B Supervisor at Starwood Hotels and resorts Costa Navarino 5*, Peloponnese Greece at 1827,main Lobby lounge Bar of Westin

June 1st 2014 – December 2nd 2014 F&B Supervisor at Starwood Hotels and resorts Costa Navarino 5*, Peloponnese Greece at Lagoon Pool Bar

February 17th 2014 – June 1st 2014 Barista/Bartender at Starwood Hotels and resorts Costa Navarino 5*, Peloponnese Greece

May 22th 2013 – November 22th 2013 Barista/Bartender at Starwood Hotels and resorts Costa Navarino 5*, Peloponnese Greece

DUTIES, RESPONSIBILITIES AND PERSONAL SKILLS AS F&B SUPERVISOR

Deliver excellent customer service, at all times
Serve and present beverages, quickly and efficiently, meeting company’s standards
Assist in keeping the bar and the outlet clean and tidy, at all times
Keep up to date with current promotions and new products
Make customers aware of offers on our food and drink
Speak to customers to ensure that they are satisfied with their meals and beverages
Deal with customer complaints in a professional manner
Deal with deliveries and report and loss or damages to the duty manager
Assist in keeping wastage to a minimum by the correct pouring and measurement of products
Maintain personal knowledge by completing in-house training and workbooks
Always adhere to all company policies and procedures and licensing laws
Involving and contributing at team meetings
Carry out instructions given by the management team and head office
Building and maintaining good relationships with all team members
Working together with the team to ensure that the outlet is the best it can be
Be willing to take on jobs to balance the team workload
Be able to communicate well with people of all levels
Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
Remain calm, patient and polite, if receiving customer feedback
Be helpful and go out of your way to help our customers
Be confident and self-motivated
Demonstrate a passionate commitment to the business
Welcome and embrace change, with a positive attitude
Be able to work unsupervised in a busy environment
Be able to prioritise duties
Be motivated to learn and develop self
Seek feedback and invest time in personal development
Supervise, train and develop others
Support, encourage and motivate others
Coach, guide and give feedback to others
Communicate clearly to colleagues and customers
Gain commitment of others by using own knowledge
Act as a role model
Understand information quickly and accurately
Resolve problems using current guidelines
Be able to work independently and know when to escalate issues