Hotel General Manager

Resume posted by vzissis in Hospitality.

Desired position type: Full-Time
Location: Athina, Athens Decentralized Administration of Attica, Greece

Contact vzissis

Summary

Charismatic and humble leader with substantial experience and diverse background in general management within different countries and environments. Demonstrated luxury hotel’s managerial success by achieving outstanding customer satisfaction levels and profitability. Excellent leadership, commercial, interpersonal and management skills with ability to develop and strengthen management teams as well as establish sustainable relationships with stakeholders, customers and suppliers.

Education

1. Mini-MBA / Executive Leadership Program | ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS
2. BSc (Hons) Hospitality Management | ATHENS UNIVERSITY of WEST ATTICA
3. Management Training & Executive Development Program (M.T.E.D) | ATHENAEUM INTERCONTINENTAL HOTEL, 5 Stars – Athens

Experience

General Manager – Group of Luxury Hotels & Venue. Sept. 2015 – Present

SANTORINI PRINCESS LUXURY SPA HOTEL 5 Stars – Imerovigli, Santorini Greece.
Luxury Boutique Hotel with (40-50m²) Suites, 1 Gourmet Restaurant, 1 Lounge Pool Bar & 1 Spa & Wellness Center. 1 Hotel Manager, 5 Dept. heads and total of 31 staff members. Occupancy 98,33%.

SANTORINI PRINCESS PRESIDENTIAL SUITES 5 Stars Akrotiri, Santorini Greece.
Private Luxury Villa’s Complex / 3 Bedroom Villas (150m²) with private pool & outdoor Jacuzzi. In-suite fine dining. 1 Hotel Manager, 3 Dept. heads and total of 15 staff members. Occupancy 99,10%.

LE CIEL – WEDDINGS & EVENTS VENUE – Imerovigli, Santorini – Greece.
Exclusive Weddings & Events Venue on caldera of Imerovigli. Ceremony & Receptions 30 – 120pax.
(180 weddings / April – Oct ). 1 Venue Manager, 4 Dept. heads and total of 35 staff members.

Key Achievements:
• Delivered outstanding Guest experience resulting in substantial increase of profitability and Guest satisfaction. Global Review Index: 97,5%
• Achieving for 5 consecutive years. “Best of the Best” Travelers Choice Award for Luxury Hotels – Tripadvisor
• Increased Group T.O from ’15 by 62,55% along with annual PBIT of 46%.
• Le Ciel, achieved 1st position and 5/5 on TripAdvisor for Weddings & Events Venues on Santorini