General Manager / Managing Director

Resume posted by vzissis in Hospitality.

Desired position type: Any
Location: Decentralized Administration of Thessaly and Central Greece Greece

Contact vzissis

Summary

Resourceful, and results driven executive manager with a proven ability to develop and strengthen management teams to maximise company efficiency and profitability. Experienced in leading and growing a business to make it a dynamic and progressive organisation. Possessing excellent commercial and communication skills, able to establish sustainable and profitable relationships with stakeholders, customers and suppliers.

Education

MBA / Executive Leadership Program / ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS
B. Sc. Hotel & Catering Management / ATHENS UNIVERSITY OF APPLIED SCIENCES (TEI)

Experience

PROFESSIONAL EXPERIENCE

SANTORINI PRINCESS LUXURY SPA HOTEL 5 Stars – Imerovigli, Santorini Greece.
SANTORINI PRINCESS PRESIDENTIAL SUITES 5 Stars Akrotiri, Santorini Greece.
LE CIEL – WEDDINGS & EVENTS VENUE – Imerovigli, Santorini – Greece.

General Manager (Group of Co.) September 2015 Current
19 Deluxe Suites (35-50m²), 1 Gourmet Restaurant, 1 Lounge Pool Bar & 1 Spa Center.
5 Dept. heads and total of 30 staff members. Occupancy 97,25%.

4, 3 Bedroom Villas (150m²) with private pool & outdoor Jacuzzi. In-suite fine dining.
1 Ops. Manager, 3 Dept. heads and total of 15 staff members. Occupancy 99,10%.

Weddings & Events Venue on caldera of Imerovigli. Ceremony & Receptions 30 – 120pax.
(180 weddings / April – Oct ’18). 1 Venue Manager, 4 Dept. heads and total of 35 staff members.

Key Achievements:
• Drove overall Cu. Satisfaction Levels on Booking.com from 9,4 in ’15 to 9,7/10 and
achieved 9,9/10 for staff service.
Expedia: 4,9/5 Hotels.com: 4,9/5 TripAdvisor: 5/5
• Won the “Trivago National Award 2018” for best “Guest Experience” 5 star hotel in Greece.
• Improved T.O in F&B from ’15 by 24,41% and Spa Center by 46,70%
• Increased Hotels T.O from ’15 by 42,55%
• Le Ciel, achieved 1st position and 5/5 on TripAdvisor for Weddings & Events Venues on Santorini

HYDRAMA GRAND HOTEL, 5 Stars Drama, City Centre, North Greece. (Opening Sept. 2015)
General Manager November 2014 July 2015
A historic 1925 tobacco warehouse being converted to a boutique 74 room luxury 5* hotel.
8 Suites (50 75m²) & 66 Deluxe Lake View rooms (26 33m²). 2 Restaurants, 2 Bars, 2 Conference Halls (400m² / 10 300 pax), Spa & Fitness Centre 350m².

*Works came to a halt due to capital controls imposed in July‘15. Opening was postponed indefinitely.

Key Achievements:
Hotel – Pre Opening 5year Business Plan, Executive Team selection & Preferred Supplier selection.

HYPER PSARO GROUP / RETAIL & WHOLESALE SUPERMARKETS (SM), D.R of Congo.

General Manager July 2012 September 2014
Shaped management structure to take a new company from 1 to 12 supermarkets in the developing state of Katanga, D.R of Congo.
Reporting to 3 Owning partners – General Management of (S.M) division with 1 Operations Director, 5 Dept. Heads and total of 240 staff members. Turnover ‘13 USD 45M.
Key Achievements:
• Growth strategy planning, location & no’s of outlets.
• Implementation of corporate culture in a family run business, organizational structure, budget planning & reporting. K.P.I’s implementation.
• Improved Order to Delivery cycle for 37.000 SKU’s, from 6 months to 20 days.
• Cut cost of sourcing by 9% from South Africa & Belgium
• Streamlined B2B – Key Acct. Customer sales & operational strategy for global catering co.’s (SODEXO, ADEN SERVICES, SUMMIT, TOP SERVICES etc.) Representing 25% of T.O

MAKRO / METRO CASH & CARRY WHOLESALER, Ag. I. Rentis Piraeus, Greece.
Head of Hotel, Restaurant & Catering Division Greece Contract: January 2011- June 2012
Contracted to analyze Hotel, Restaurant & Catering market needs. Developed new and enriched existing product offering (food & nonfood) to achieve a One Stop Shop. Turnover ’11 EUR 168M. Reporting to Customer Management Director / B.O.D Member.
Key Achievements:
• Spearheaded customer strategy, targeting 51.000 Buying Customers and achieved increase of sales +7% and +2% margin for 2011. Total Solution Approach, Food with Non Food proposals..
• Rolled out as Group (Pilot Country) the Private Label “Rioba Coffee – Soft Franchise Concept” targeting the 70.000 P.O.S of coffee in Greece.

MERLIN TRAVEL INCOMING TOUR OPERATOR, Athens, Greece.
General Manager February 2008 September 2010
Shaped management structure to capture new Russian tourism market. High end Leisure & M.I.C.E from Russia, Ukraine & Moldavia.
General Management with 4 Dept Heads & total of 27 staff members. Turnover ’09 EUR 3.8M.

Key Achievements:
• Won representation of largest Tour Operators: Inna Tour, Cita, Trapeza Tour etc.
• Drove Customer Satisfaction levels from 82% to 96%.
• Set up structure, policies and procedures for M.I.C.E business development in ’08. M.I.C.E turnover for ’09, EUR 650K.
• Increased financial results from ’07 EUR 2.7M and PBIT 33% to ’08 EUR 3.8M and PBIT 37%. For crisis year ’09 maintained EUR 3.8M T.O & managed PBIT of 25%.

ROYAL OLYMPIC HOTEL, 5 Stars – Athens City Center, Greece.
General Manager December 2004 December 2007
Transformed a 3 star hotel to one of Athens’s finest 5 star hotels without shutting down for renovations. Hotel underwent a EUR 35M full renovation commencing Dec ’04. Total Rooms 263 (54 Suites, 72 Superior & 137 Standard Pool View Rooms) 2 Restaurants, 3 Bars, 15 Conference Halls (3.150m² / 10 700 pax), Spa & Fitness Center1500m².
General management with 1 Asst G.M, 10 Dept heads and total of 170 staff members. T.O ’07 EUR 12M.

Key Achievements:
• Modernized and re-positioned Hotel from 3Stars to one of Athens’s finest 5Star hotels while in operation. Reversed clientele mix from 70% Tour Operator to F.I.T, Corporate and M.I.C.E business
• Propelled business with all major Leisure, Corporate & M.I.C.E agents in London, Los Angeles, New York, Moscow, Frankfurt, South Africa, Benelux and Athens since Hotel in essence was a new product.
• Achieved 95% conversion from M.I.C.E Sight Inspections to business materialization and obtained 98% client satisfaction.
• Maintained all pre renovation contracted M.I.C.E and Banquet business through renovation phase.
• Increased Turnover from ’05 EUR 7M to ’07 EUR 12M and PBIT of 36%.

EARLY CAREER HIGHLIGHTS

Business Development & Contracting Director / C & C INTERNATIONAL S.A
February ‘03- November ‘04 Leading Congress & Conventions Organizer, Incentives & Leisure Travel
Commercial & Operations Director / EUREST – PLATIS S.A
November ’98 – January ’03 Leading Global Foodservices Company / Contract Catering.
Member of Compass Group Plc, UK based Fortune 500 Company.

Marketing & Sales Director / ELOUNDA MARE RESORT HOTELS 5Star
May ’97 – September ’98 Only member of Relais & Chateau at the time in Greece.

Media & PR. Manager / PORTO CARRAS & CASINO MAGIC 5Star RESORT HOTELS
August ‘95 – April ‘97 First Private Casino & Resort Hotel in Greece.
ATHENAEUM INTER-CONTINENTAL HOTEL, 5 Stars – Athens
Total Employment: June 1986 – January 1993
Feb ’92 – Jan ’93 Banquet Event Manager
Oct ‘90 – Jan ’92 Restaurant Headwaiter “KUBLAI KHAN” Asian Cuisine
Augst ‘89 – Oct ‘90 Coffee Shop Headwaiter “CAFE VIENNA”
Mrch ‘89 – Augst ‘89 Asst. Chief Steward
June ‘87 – Mrch ‘89 Management Training & Executive Development Program (M.T.E.D)

Skills

  • Leadership
  • Business Development & Client Retention
  • Service Quality Improvement
  • Negotiations Expert
  • High Level of Communication
  • Organisational Restructure and Change
  • Coaching & Management Team Development
  • Multi-million-dollar P&L Accountability