General Manager / Managing Director

Resume posted by vzissis in Hospitality.
Desired salary: $0.00
Desired position type: Full-Time
Location: Chalandri Decentralized Administration of Attica, Greece

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Summary

Passionate and results-driven leader with substantial experience and diverse background in general management within different countries and environments. Demonstrated luxury hotel managerial success by achieving outstanding customer satisfaction levels and profitability. Track record of transforming 3-star hotel to one of Athens’s finest 5-star hotels without shutting down during EUR 35M renovations. Excellent leadership, interpersonal, and management skills with ability to develop and strengthen management teams as well as build profitable relationships with stakeholders, customers and suppliers.

Education

Mini-MBA / Executive Leadership Programme | Athens University of Economics and Business
BSc (Hons) Hospitality Management | Athens University of West Attica
Management Training & Executive Development Program (M.T.E.D) Athenaeum Inter-Continental Hotel, 5 Stars – Athens

Experience

General Manager, Hotels & Venue, Group of Companies. 2015 to Present

Santorini Princess Luxury Spa Hotel 5 Stars | Imerovigli, Santorini Greece
Santorini Princess Presidential Suites 5 Stars | Akrotiri, Santorini Greece
Le Ciel – Weddings & Events Venue | Imerovigli, Santorini Greece

Directing all aspects of sales and operations for 2 boutique 5-star hotels and 1 events venue. Ensured to deliver unique guest experience and achieve overall business targets by coaching and leading management teams.
Overseeing 2 Hotel Managers, 1 Venue Manager and total of 90 staff members.
• Delivered outstanding services to customers resulting in significant increase of satisfaction levels, eg. On booking.com from 9,4/10 in 2015 to an exceptional 9,8/10 and 9,9/10 for staff service. Expedia 4,9/5 and Tripadvisor 5/5.
• Achieved 5th position for best Luxury Hotel in Greece “2019 Travelers Choice” – TripAdvisor.
• Increased Hotels T.O from 2018 by 5,9% through value for money pricing and achieving an occupancy of 98,25%
• Le Ciel – Achieved 1st position on TripAdvisor for Weddings & Events Venue in Santorini by delivering daily exceptional wedding experiences (210 ceremonies & weddings per 6 month season).

General Manager, Hydrama Grand Hotel, 5-Stars, Drama, City Centre, North Greece 2014 to 2015
Proposed and delivered pre-opening 5-year business plan to define and achieve owner’s objectives. Oversaw the project (project management), involving the transformation of a historic 1925 tobacco warehouse into a boutique 74 room luxury 5-star hotel. Chose executive team and preferred suppliers to ensure excellent hotel operations. Property renovation works came to a halt due to (financial crisis) capital controls imposed in July’15.

General Manager, Hyper Psaro Group / Wholesale & Retail Supermarkets – D.R of Congo 2012 to 2014
Developed a new company of retail supermarkets from 1 to 5 stores in the state of Katanga by capitalizing on brand value. Reporting to three owning partners and managed team of 1 Asst. GM, 5 Dept. Heads, 5 Store Managers and total of 270 staff members. Achieved ‘14 USD 120M turnover through offering selected imported African and high-end products from Europe and South Africa.
• Cut cost of sourcing by 9% from South Africa and Belgium through renegotiating logistics and supplier costs.
• Reduced order to delivery cycle time from six months to 20 days for 37.000 SKU’s by creating and implementing automated IT system, resulting in 27% sales increase.
• Maximised business performance by introducing corporate culture in a family run business.

Head of Hotel, Restaurant & Catering Division, Makro / Metro Cash & Carry Wholesaler 2011 to 2012
Ensured to deliver multitude of products and services to customers by achieving a One Stop Shop through development of new and enriched existing product offering (food & non-food), which resulted in EUR 168M turnover. Presented progress reports to Customer Management and Marketing Director / B.O.D member.
• Achieved complete satisfaction of customers by conducting in-depth analysis of hotel, restaurant, and catering market needs.
• Increased sales performance by +7% and +2% margin in 2012 and targeted 51K buying customers through formulation of customer strategy.
• Improved business growth for private label “Rioba Coffee – Soft Franchise Concept” targeting the 70K P.O.S of coffee in Greece by adapting concept to better suit the local fast growing market.

General Manager, Merlin Travel Luxury Incoming Tour Operator, Athens, Greece 2008 to 2010
Capitalised new business opportunities in Russian tourism market by re-structuring management structure. Streamlined operations by overseeing 4 Dept. Heads and total of 27 staff members. High end Leisure & M.I.C.E from Russia, Ukraine, & Moldavia.
• Won representation of largest luxury Tour Operators: Inna Tour, Cita, Trapeza Tour etc. by displaying exceptional results.
• Drove Customer Satisfaction levels from 82% to 96% by delivering exceptional service to customers.
• Achieved 60% increase in M.I.C.E turnover for ’09, EUR 650K by developing structure, policies, and procedures.
• Increased total financial results from ’08 EUR 2.7M and PBIT 33% to ’10 EUR 3.8M and PBIT 37%.

General Manager, Royal Olympic Hotel, 5 Stars – Athens City Center, Greece 2004 to 2007
Steered the transformation of a 3-star hotel to one of Athens’s finest 5-star hotels without shutting down for EUR 35M renovations. Achieved turnover of EUR 12M in 2007 through effective policies and general management of 1 Asst. GM, 10 Dept. heads and total of 170 staff members.
• Drove business growth through strong collaboration with all major leisure, corporate and M.I.C.E agents in London, Los Angeles, New York, Moscow, Frankfurt, South Africa, Benelux, and Athens.
• Achieved 98% client satisfaction and 95% conversion from M.I.C.E site inspections to business materialisation.
• Increased turnover from ’05 EUR 7M to ’07 EUR 12M and PBIT of 36% by reversing clientele mix from 70% tour operator to 100% F.I.T, corporate and M.I.C.E business.

Additional Experience:
Business Development & Contracting Director | C & C International S.A – Leading PCO in Greece.
Commercial & Operations Director | Eurest – Platis S.A – Member of Compass Group Plc, Fortune 500 Company.
Marketing & Sales Director | Elounda Mare Resort Hotels 5Star – Member of Relais & Chateau.
Media & PR. Manager | Porto Carras & Casino Magic 5star Resort Hotels – 1st private casino in Greece.
Banquet Event Manager, Restaurant Head waiter, Coffee Shop Head waiter, Asst. Chief Steward | Athenaeum Inter-Continental Hotel, 5 Stars – Athens.

Skills

  • •Team Leadership (25 years expr.)
  • •Hotel Management (15 years expr.)
  • •Business Development (25 years expr.)
  • •Customer Satisfaction (25 years expr.)
  • •Organisational Structure (15 yrs expr.)
  • •Change Management (15 yrs expr.)
  • •Service Quality Improvement (25 yrs)

Specialties

    -Leadership

Spoken Languages

    English and Greek are both native languages