Assistant Manager

Resume posted by Lazaros Kioseloglou in Hospitality.

Desired position type: Full-Time
Location: Birmingham England, United Kingdom

Contact Lazaros Kioseloglou

Summary

A charismatic, warm & naturally skilled Assistant Manager who has the ability to maximise a restaurants sales and at the same time ensure that all financial and statutory requirements are meet. He is a forward thinking individual who has careful attention to detail and the desire to exceed guest’s expectations. He has the ability to respond quickly to changing business requirements, and has a high level of education and a mature attitude towards dining, socialising and the hospitality industry as a whole. He is currently looking for an excellent opportunity that offers great career progression within multi-functional operation.

Education

University of Wolverhampton, UK
B.A., Computing in Information Technology

Experience

Warwick Conferences, Warwick University July ’16 – Mar ‘17

Food & Beverage Assistant Manager
Responsible for managing the bar service area within two Centres, ad ensuring that customers served promptly and courteously, in accordance with the highest standards possible.

• Ensuring that each individual drink or liquor bottle ordered by a customer’s is of the highest quality possible.
• Constantly monitoring and maintaining the cleanliness, sanitation & organization of an assigned bar working area.
• Inspecting the bar set-up, checking for cleanliness etc. and rectifying deficiencies with respective personnel.
• Ensuring that cash procedures are adhere to and strictly monitored, especially the preparation of beverage bills.
• Making sure, that all bar staff are fully aware of the hotels licensing laws and know how to implement them.
• Monitoring stock levels and ordering wines & spirits as necessary to ensure that they do not run low at peak times.
• Anticipating a guests needs & responding promptly to their requirements no matter how busy/what time of day it is.
• Knowledge of various drink recipes, beverage service standards, food service, kitchen catering, menus & cocktails.
• Preparing weekly work schedules in accordance with staffing guidelines/forecasts for expected busy periods.
• Providing a warm and friendly customer service that contributes to the overall customer experience at the bar

Warwick Conferences, Warwick University Sept ’15 – June ‘16

Assistant Restaurant Manager
Responsible for helping the Restaurant Manager to ensure profitability and high standards of customer service to all customers. Apart from supervising the running of the restaurant on a regular basis also in charge of creating a relaxed ambiance and friendly atmosphere that will not only attract customers but keep them coming back for more.
• Assisting with the day to day running of the restaurant.
• Deputising in the absence of the General Restaurant Manager.
• Advising senior managers on staffing needs and personnel issues.
• Cultivating a positive working environment for all staff to work in.
• Keeping accurate statistical information and records.
• Highly organised and able to prioritise tasks.
• Having a comprehensive understanding of all Health & Safety issues.
• Having a good knowledge of computer systems and software relevant to the industry
• Good organisational and delegation skills.
• Making sure that all hygiene, licensing and health safety legal standards are met.

Hilton Garden Inn, Birmingham, UK ‘14 – ‘15

Team Leader
• Monitor bar set-up, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels.
• Assist all room service staff members to work properly and provide maximum facilities to guests to outlet.
• Analyse all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Monitor all phone calls to room service department to ensure timely resolution for same
• Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.
• Coordinate with various departments and ensure staff set up and supply remain according to departmental standards.
• Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs

Hilton Birmingham Metropole, N.E.C, Birmingham UK ‘11 – ‘14

Bar/Waiter
• Handle high volume of money, and counted and balanced cash drawer nightly.
• Received food and beverage orders, advised on daily specials, and delivered food and drinks
• Verified the accuracy of charges, delivered customer checks, and ensured prompt processing of transactions
• Provided quick, efficient and friendly service to customers
• Delivered efficient, courteous service to customers
• Performed inventory of all liquor, beer/wine, glassware, and other items
• Reduced spoilage and inventory
• Managed bar operations
• Maintained a high level of customer satisfaction through attention to detail in defining needs
• Managed beverage, garnish, and snack inventory, ordering additional stock as needed
• Maintained safe and sanitary conditions

Personnel Relations
• Provide training to new employees on all facets of operations and job performance. Demonstrate skills as leader, delegator and communicator.
• Present strong balance between team player and leadership roles.

Customer Service
• Provide quality customer service to a diverse population in time-sensitive environments.
• Handle customer relations, determine customer needs, and build solid rapport.
• Communicated with customers daily
• Build rapport and trust quickly with clients and colleagues
• Built rapport with customers through effective and precise communication
• Assisted customers with inquiries and provided all pertinent information

Management and Operations, Selected for management training
• Perform opening and closing procedures, ensuring that all tasks were completed accurately.
• Maintain proper inventory stock levels.
• Develop skills in inspection and quality control / process improvement procedures.
• Study leadership and management issues covering: business policy and procedure, production, marketing, personnel issues, business planning and administration.

Skills

  • Staff supervision
  • Customer focused
  • Articulate
  • Duty management
  • Training new staff
  • Excellent work ethic
  • Sales driven
  • Hands on team player
  • Can handle stress
  • Team working
  • Problem solving
  • Always pro-active
  • Stock management
  • IT skills
  • Verbal communication
  • Leading by example Troubleshooting
  • Industry knowledge
  • Administrative tasks
  • Basic food hygiene
  • Multi-tasking

Spoken Languages

    *Greek - Mother language. *English - Excellent use of written and spoken english.