Reception/Admin/ front Desk/Customer Service

Resume posted by kalli1900 in Admin.
Desired salary: $700.00
Desired position type: Full-Time
Location: Zografou Decentralized Administration of Attica, Greece

Contact kalli1900

Summary

Well organized and efficient with an outgoing and positive attitude. Ability to multitask and communicate at all levels, a hands on individual who is not afraid to jump in and assist in wherever is needed. Capacity to develop and implement new systems and procedures when necessary, train and supervise staff, resourceful problem solving. Committed to provide quality work.

Education

Wiley Park Girls High School – Australia
1984 Awarded School Certificate
English Grade 3
Mathematics Intermediate Grade 4

1986 KvB College of Visual Communications Australia
Fashion Design Diploma

2006 Institute of Property Education Australia
Statement of Attainment in Property Practice (Real Estate)

Experience

Elia Mykonos Resort Front Office Agent / Reservations Assistant
May 2019 – October 2019
• Guest relations – checking in and out of guests, Resolving customer complaints in a timely and professional manner
• Liaising with other departments, Concierge service, Input of hotel reservations, Reservations updates through all booking channels

Teleperformance – Technical Support  August 2018 – April 2019

• Providing technical support for all product range of a well know manufacturer of Household appliances and personal appliances

Teleperformance – Technical Support  December 2016 – June 2018
• iOS Devices smartphones tablets & Computers
To provide Technical support to customers in relation to
device issues – mobile or computer.
Issues whether a mobile device or computer

March 2016 – October 2016  Villa Manager and Guest Relations, Delos Palace Villas Mykonos

Dealing with clients and agencies regards their Reservations • Entering & updating Villa information and availability via extranet for online booking systems • Answering Email requests from agents and guests in a timely and professional manner • Receipt of banking – payments from guest and Agencies • General administrative duties • Updating Social Media • Preparation of Breakfast Buffet • Transfer service for clients • Managing maintenance & housekeeping of Villas and external grounds including pools • Input in to reservation system all bookings • Developing relationships with the local business community • Concierge service • Guest relations – checking in and out of guests • Resolving customer complaints in a timely and professional manner

July 2015 – January 2016  Reservations Agent – Petasos Beach Resort & Spa, Mykonos
• Dealing with hotels from all over the world, suppliers and agencies • Entering & updating hotel information and availability via extranet for online booking systems • Answering Email requests from agents and guests in a timely and professional manner • Receipt of banking – payments from guest and Agencies • General administrative duties

December 2013 – November 2014  Client Relations Consultant – Excite Holidays Athens
• Taking calls from agents regards their reservations (existing or new) •Resolving customer complaints in a timely and professional manner • Dealing with hotels from all over the world, suppliers and agencies • Maintaining office supplies, petty cash for office

May 2012 – October 2012  Duty Manager -Princess of Mykonos Hotel, Mykonos
• Establishing priorities consistent with hotel objectives • Resolving customer complaints • Administering and enforcing hotels policies and procedures • Building strong relationships with hotel suppliers • Developing relationships with the local business community • Training of new staff • Liaising with housekeeping and the Chef • Concierge service for Villa owned by the hotel • Guest relations – checking in and out of guests

May 2011 – October 2011  Front Desk Manager – Princess of Mykonos Hotel, Mykonos
• Guest relations – checking in and out of guests • Resolving customer complaints in a timely and professional manner
Administering and enforcing hotels policies and procedures • Training of new staff • Liaising with other department heads • Concierge service for Villa owned by the hotel • Input of hotel reservations

Skills

  • Languages
  • English (Native speaker) and Greek
  • Computer Skills
  • Hotel Reservation Platforms; BlueByte ,Protel, Ermis , Booking.com, WebHotelier, Expedia
  • Microsoft Office Suite – Microsoft Word, Excel, Publisher, Power Point