2009
Hellenic Management Association (EEDE), The Executive Master’s Program for Financial Directors

1999
National and Kapodistrian University of Athens, (BA) International and European Studies
1996 – present
Participated and certified in more than 107 seminars, regarding Custody (Liquidation, Corporate Operations and Taxation, Performance Management, Derivatives and Clearing), Shareholders, Capital Support Payment Systems and SWIFT, Personnel Selection and Development, Training and Performance Management, Procurement, Support Services Management and Operations Support Systems, (User Service, Technical Support), management, Client Relations, Project Management, International Relations and European Integration

2011 – present Internal Auditor
EUROBANK ERGASIAS SA, Corporate Operational Risk Control Unit
– Identified the operational risks of the bank and its subsidiaries
– Performed audits and supervised Control Self-Assessment workshops of business processes in order to identify key controls and categorize them according to their nature to preventive, corrective or specific, in all business cycles
– Performed periodic follow up audits to ensure full implementation
– Applied analytical risk-based approach in order to access, evaluate and prioritize risks, in all business cycles
– Established communication lines with all business entities, in order to obtain information for processes and internal controls
– Developed business process manuals for Corporate Operational Risk Control Unit
– Participated in Risk Control Self-Assessment (RCSA) workshops
– Prepared operational assessment programs for all corporate business subsidiaries
– Prepared new audit programs when necessary

2008 – 2011 Internal Auditor
EUROBANK ERGASIAS SA, Internal Audit Group (Inspections Division)
– Audited Retail Branches, as well as Business centers
– Participated in Centralized Audits
– Prepared new retail audits plans where necessary
– Performed Operational Assessments through the Bank’s Retail Network
– Integrated Databases concerning the Retail network procedures, risk analysis etc

2006 – 2008 Retail Banking Officer
EUROBANK ERGASIAS SA, Retail Banking Division Branches
– Worked as a Loan Officer, Customer Service, Teller
– Performed all branch day2day transactions
– Communicated all the Banks’ household lending and deposit products to customers
– Ranked as 3rd Retail Branch in the Customer Service Indicator (2008) among 414 Retail Branches

2002 – 2005 Customer Service Clerk
DHL EXPRESS SA, Athens International Airport Division
– Import/Export Clerk
– Credit Control Officer
– Teller

• Acquires sound knowledge of the Bank’s policies and controls in the areas he is requires to audit
• Works on developing strong auditing skills, programs and RCSA workshops
• Demonstrates professionalism and objectivity during all audits at Bank sites
• Uses effective listening, interviewing and communication skills to build appropriate level of trust within respective areas audited
• Remains informed about improvements and current developments in internal auditing standards, procedures and techniques
• Seeks to obtain continuing education through membership and participation in professional societies and attendance at relevant seminars

accurate and methodical,  "An eye for detail",  Ability to work either autonomously or as a team player,  High professional ethics and self-confidence,  Planning and organizing skills,  Professional image,  Strong personality,  Understands own strengths and weaknesses and undertakes a program of self-development

ACFE, FMI, HRMOA, IIA

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