Nikolaos Tsimiliotis

Resume posted by nix.evia in Customer Service.

Desired position type: Full-Time
Location: Pilio Thessalia Sterea Ellada, Greece

Contact nix.evia

Summary

A dedicated professional with 15+ years combined experience as a customer service professional /
manager in retail and hospitality environments. Handles multiple responsibilities simultaneously
while providing exceptional customer service, who wants to have the opportunity to work for a company in which can grow professionally.

Education

Bachelor: Tourism and Hospitality Management (2002)
Technological Educational Institute of Epirus Greece (Department of Business
Administration) – Igoumenitsa, Thesprotia, Greece
High School Diploma: Technological High School – Chalkida, Evia, Greece (1997)
Seminar: Strategies and Measures of Rural Tourism. (2005)
Vocational training center – Igoumenitsa, Greece

Experience

-Grew up in a family business (Tsaf Cafeteria/Pizzeria) which my parents run for 20 years. There I took my first experience in the customer service, barista, animation (DJ), food and beverage management, etc. 1985-2006

-Manager Feb 2013-current
Fruits, vegetables and organic beverage market (Own business) –Pili Evias, Greece
*Provided an elevated customer experience to generate loyal clients.
*Maintain cleanliness and presentation of the store.
*Built long-term customer relationships and advised customers on purchases and
promotions.
*Build orders, set prices, searched market for new products and new suppliers.
*Help customers select products that best fit their personal needs.
*Open and close the store, which includes counting cash drawers and making bank
deposits.
*Maintain relationships with partners/vendors/suppliers.
*Make sure that shipments to customers were delivered in time and with the required quality.

-Supervisor/customer service Sep 2007-Nov 2011
Karcher self-service car wash/mini market –Chalkida Evias, Greece
*Responded to all customer inquiries thoroughly and professionally.
*Routinely answered customer questions regarding merchandise and pricing.
*Organized and maintained inventory.
*Earned management trust by serving as key holder, responsibly opening and closing store.
*Described products to customers and accurately explained details about the use of the
machines.

-Outside sales professional cleaning machines KARCHER Jun 2006- Aug 2007
Ι. Balomenos – Chalkida Evias, Greece
*Negotiated prices, terms of sales and service agreements.
*Prospected and conducted face-to-face sales calls with business executives and directors
*throughout assigned territory.
*Met existing customers to review current services and expand sales opportunities.
*Distribution of products.

-Waiter/Bartender assistant/Barista/Capitan waiter/Animator(DJ) Feb 2005-March 2006
Montana 5* Hotel Spa –Karpenisi, Greece
*Maintained full knowledge of beverage lists and daily menu.
*Organized special events in the restaurant.
*Assisted in maintaining preparation and service areas in a sanitary condition.
*Responsible for coordination of up to 6 waiters in a restaurant with a capacity of 50 *customers.
*Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
*Take orders from patrons for food or beverages. Prepare checks that itemize and total meal costs and sales taxes.

-Waiter (Summer season) April 2003-Oct 2003
Petrino Restaurant – Pili, Evia, Greece
*Greets guests and presents them with the menu.
*Suggest food and beverages to the guest and also try to upsell.
*Observes guests and ensure their satisfaction with the food and service.
*Prepare mixed drinks for service to your customer’s table.
*Help other areas of the restaurant such as answering telephones and completing financial transactions.
*Take orders from patrons for food or beverages.
*Prepare checks that itemize and total meal costs and sales taxes.

-Travel Agent Feb 2002-Nov 2002
Apeiros Travel –Igoumenitsa Thesprotia, Greece
*Carefully listened to and assessed clients’ needs in order to create a match for their vacation plans.
*Advised clients of proper travel documentation and forms of payment for all types of travel.
*Troubleshot problems and resolved them to the satisfaction of clientele.
*Arranging flights, insurance, cruisers, packet holidays and accommodation.
*Tour guide for trips inside and outside the country.

LinkedIn: https://www.linkedin.com/in/nikolaos-tsimiliotis-394010141/

Skills

  • customer services (+15 years)
  • Exceptional communication skills
  • Creative problem solver
  • Team-work (5years)
  • Willingness to Learn
  • Work under pressure (+10 years)
  • Management skills (+5 years)
  • Computer skills
  • MS office

Spoken Languages

    - Greek: Native - English: Fluent