Retail Banking and Customer care

Resume posted by Gianniotis Ilias in Sales.
Desired salary: $5,000.00
Desired position type: Full-Time
Location: Decentralized Administration of Attica Greece

Contact Gianniotis Ilias

Summary

A professional with extensive experience in banking management, team leadership, selling and customer experience journey. Competent in negotiation while providing effective solutions and making every customer’s experience a positive one. Currently looking for a challenging and rewarding new role .

Education

• Certificate in Banking and Financial Administration (EFCB) by Hellenic Banking Institute and EBTN (European Banking & Financial Services Training Association Asbl) – 2008
• Bachelor of Arts with major in Microeconomic Theory by American College of Greece – 2002
• Certificate in Mutual Funds by Central Bank of Greece (2001)
• Certificate in Insurance Market products by Greek Ministry of Trade (2008)

Experience

**Banking Consultant : 2017 Jan – Now
Self employed consultant in business sector, for banking issues. Giving solutions and coordinating communication between bank and clients to maintain best possible results.
**Cleaning & Sanitary Manager : 2020 January- 2020 March
Responsible for the proper operation and coordination of the company’s cleanliness, reporting to Operational Manager, task monitoring, personnel management, work programs, HR coordination and communication with customers.
**Branch Bank Manager: 2005-2016
• Responsible for achieving annual targets and monitoring the final performance
• Sales growth and customer service
• Customer Relation Management
• NPE supervision
• Daily control on cash flow, central vault and cashiers
• Evaluation and development of staff
• Coordination of teams on several sales project
**Visa International : 1999 March-1999 November
Call center agent at Visa International approval center (24χ7)

Skills

  • Process Improvement
  • HR Management
  • Negotiation
  • Employee Training
  • Public Speaking
  • Ms Office
  • Management.
  • Advnaced selling Techniques
  • Customer Care Techniques
  • Customer Service
  • Leadership
  • Money Laundering Data Protection and Security
  • Efficient workplace management Leadership and Personnel Management Legal framework for Non Performing Loans
  • Staff safety and armed robbery Αccounting principles

Specialties

    Customer Service and Sales Supervisor, management, Team Leadership

Spoken Languages

    *Greek - Mother language. *English - Excellent use of written and spoken english.